Terms and Conditions for Leather Footwear Sales - United Kingdom
These Terms and Conditions ("Agreement") govern the purchase and sale of leather footwear from our store. By purchasing our products, you agree to comply with the following terms and conditions. Please read this document carefully before completing any transactions.
1. General Provisions
1.1. These Terms and Conditions apply to all customers purchasing leather footwear from our store.
1.2. By placing an order with us, you confirm that you have read, understood, and agree to these Terms and Conditions.
1.3. We reserve the right to update or modify these Terms and Conditions at any time, without prior notice. The most current version will always be available on our website or upon request.
1.4. This Agreement does not affect your statutory rights as a consumer under UK law.
2. Product Information
2.1. We make every effort to ensure that the product descriptions, prices, and images on our website are accurate and up-to-date. However, there may be slight variations due to factors beyond our control, such as changes in product availability or discrepancies in color reproduction.
2.2. All leather footwear products offered for sale are made from high-quality materials. However, natural variations in leather texture and color may occur, which is a characteristic of genuine leather products.
2.3. We cannot guarantee that the products shown on our website will be available for purchase at the time you place an order. Availability is subject to stock levels.
3. Ordering and Payment
3.1. To place an order, you must provide accurate information regarding your name, address, payment details, and any other information necessary for the processing of your order.
3.2. By placing an order, you are making an offer to purchase the products from us. We will send you an order confirmation via email, which does not constitute an acceptance of your offer. The contract for sale will be formed when we dispatch the product to you.
3.3. We accept a variety of payment methods, including credit/debit cards, PayPal, and other electronic payment systems. Payment must be received in full before the products are shipped.
3.4. If payment is declined, we will notify you and cancel the order. If the issue is not resolved within a reasonable time frame, the order will be automatically voided.
4. Shipping and Delivery
4.1. Shipping costs will be calculated at the checkout based on your location and the size/weight of the order.
4.2. We aim to process and dispatch orders within a specified time frame, usually within 1-3 business days after the order has been confirmed. However, delivery times may vary depending on factors such as stock availability and delivery location.
4.3. Delivery will be made to the address provided during checkout. You are responsible for ensuring the delivery address is accurate. We are not responsible for delays or misdeliveries resulting from incorrect or incomplete address details.
4.4. Risk of loss or damage to the products passes to you upon delivery. If the package is damaged upon arrival, please notify us immediately and we will assist you in filing a claim with the courier.
5. Returns and Exchanges
5.1. We offer a return and exchange policy for products purchased from our store. You may return items within 14 days of receiving them for a full refund or exchange, provided the products are unused, undamaged, and in their original packaging.
5.2. To return or exchange an item, please contact our customer service team for instructions. You are responsible for the return shipping costs, unless the item was defective or damaged upon arrival.
5.3. If a returned item does not meet our return criteria (such as signs of wear or damage), we reserve the right to refuse the return or charge a restocking fee.
5.4. Refunds will be processed once the returned product is received and inspected. Please allow up to 14 days for the refund to appear in your account, depending on your payment method.
6. Warranty and Quality Assurance
6.1. Our leather footwear products are covered by a warranty that protects against manufacturing defects. The warranty is valid for a period of 12 months from the date of purchase.
6.2. The warranty covers defects in material or workmanship, but it does not cover damage caused by misuse, improper care, or natural wear and tear.
6.3. If you believe your product is defective, please contact us with detailed information and we will assess whether it qualifies for a repair, replacement, or refund under warranty.
6.4. In cases of manufacturing defects, we may offer repair services, replacement shoes, or issue a full refund at our discretion.
7. Customer Responsibilities
7.1. You are responsible for ensuring that the leather footwear is properly cared for, following any care instructions provided with the product.
7.2. It is essential to keep proof of purchase (receipt, order confirmation, etc.) in case you need to return or exchange the product.
7.3. If there are any issues with the product upon delivery (e.g., defects, damages), you must notify us within 14 days of receipt to be eligible for a return or exchange.
7.4. We advise that customers check the size charts carefully before placing an order. If the product is not the correct size, we offer an exchange as per our return policy.
8. Privacy and Data Protection
8.1. We take your privacy seriously and are committed to protecting your personal information. Any information collected during the purchasing process will be used solely for the purpose of processing your order and delivering the products.
8.2. We will never sell, rent, or share your personal information with third parties without your consent, except as necessary to complete your order (e.g., to shipping companies).
8.3. You have the right to request access to the personal data we hold about you and to have it corrected or deleted if it is inaccurate or no longer needed.
9. Limitation of Liability
9.1. We are not liable for any indirect, incidental, or consequential damages resulting from the purchase or use of our leather footwear products.
9.2. Our liability to you is limited to the total amount paid for the product in question. We do not accept liability for any loss of income, business, or reputation resulting from the use of our products.
10. Governing Law
10.1. These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from this Agreement will be subject to the exclusive jurisdiction of the courts in the UK.
10.2. In the event of a dispute, we encourage customers to contact us first to attempt to resolve the issue amicably.
11. Additional Terms
11.1. These Terms and Conditions constitute the entire agreement between you and us regarding your purchase of leather footwear.
11.2. Any amendments or modifications to these Terms and Conditions must be made in writing and agreed upon by both parties.
